When dialling in a combination the opening index is used. If the opening index is used for any of the three (or four) numbers during a combination change the new combination will be off by the number span between the index marks, and therefore will not open the safe when dialled in. One at the 12-o’clock position called the “opening index” and one at the 11-o’clock position called the “change index”. In most cases, but not all, the opening and repairing of your safe will require hiring a certified safe technician or reputable locksmith with safe-work experience. Below I discuss, in no particular order, the ten most common reasons for safe lockouts when the lock being used is a mechanical one, and different opening strategies for each. Depending on the make, model, and type of lock used, there are a number of different reasons for why your safe won’t open.
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